Frequently Asked Questions
1. HOW CAN I PAY FOR MY PARTS?
We accept VISA MASTERCARD and DISCOVER Credit cards over our SECURE Online
2. WHAT IF I DO NOT HAVE A CREDIT CARD?
Then you cannot order online from the Order Form. This form is Electronically setup up to ACCEPT, VERIFY CREDIT CARD, And SHIP all in one
simple process. To order without credit card requires you to print out your final order, then mail to us with payment in advance with CASHIERS CHECK or
MONEY ORDER only. SORRY………NO COD’S.
3. PRIVACY STATEMENT
Your Personal information is SECURE with us. We do NOT sell or rent out our customer databases.
6 Month STANDARD Part Replacement Warranty
This warranty will protect the original purchaser for 6 months from the original invoice date and is non-transferable. This coverage can be used for repair, replacement, or refund on the failed part and is included on all used parts unless otherwise stated on the front of the invoice. This warranty does not include labor costs. Extended Parts and Labor warranties are available for an additional charge.
1 Year Parts and Labor Warranty
This warranty will protect the original purchaser for 1 year from the original invoice date and is non-transferable. Eiss Brothers reserves the right to repair, replace or refund the purchase price of the part purchased. Labor Costs are capped at $55 an hour at flat book rate.
5 Year Parts and Labor Warranty
This warranty will protect the original purchaser for 3 years from the original invoice date and is non-transferable. Eiss Brothers reserves the right to repair, replace or refund the purchase price of the part purchased. Labor Costs are capped at $55 an hour at flat book rate.
We always strive to offer you the LOWEST Price on your parts. By buying FACTORY DIRECT You will SAVE $$$ with Eiss Brothers.
6. WHAT HAPPENS IF I ORDER THE WRONG PART?
If you order the wrong part it will be your obligation to call or email us to Authorization the return/exchange the part. There is no restocking fee in most cases but you are responsible for return shipping costs.
7. WHAT HAPPENS IF I ORDER THE RIGHT PART, BUT AM SHIPPED THE WRONG PART?
If we error…..we “Eat it”. Kindly call our Toll Free 800 # we will
promptly correct the mistake and reship the correct part at no additional
cost to you. In most cases we will need the incorrect part returned to our facility and we may issue a CALL-TAG to
8. WHAT IS A CORE DEPOSIT?
A CORE Deposit is usually added to a rebuilt or re-manufacturered product. This Deposit is generally added to Alternators, Starters, Power Steering pumps, Driveshafts etc. The respective rebuilders ADD this charge to Insure that they receive a rebuildable part back to continue the process. We ADD the core charge to products so designated on our catalog. It works like this………….We send you the part and ADD the CORE Deposit to your bill. You install the part remembering to keep the original box it came in… (VERY IMPORTANT) Then you “Return” the Core after receiving a CORE RETURN AUTHORIZATION by calling our Toll Free 800 #. Always have your purchase date and original invoice number ready when calling. You then Return the CORE at your expense to the address we provide you. When the CORE “Clears” the rebuilder and is accepted as REBUILDABLE they credit us, and we in turn credit your credit card. The FINAL arbiter of rebuildability and refund of CORE Deposit rests with the rebuilder. Eiss Brothers assumes no liability in regard to decisions made by rebuilders. There decisions are FINAL. If the part you return is NOT acceptable to rebuilder as “rebuildable” there is NO Return of deposit.There is a 45 day Time limit on CORE returns. No refunds after 45 days.
9. WHAT HAPPENS IF I SIMPLY DECIDE I DO NOT WANT THE PARTS I ORDERED?
No Problem. We request such returns be made within 7 days of receipt. You are responsible for freight both ways. We will issue a refund to the credit card you used. Parts must be UNUSED, not installed for “Testing” purposes and be in original Factory Carton.
10. WHAT IF I RECEIVE A DAMAGED BOX?
You must Immediately contact the respective shipping company
UPS Packages 1-800-742-5877 Federal Express 1-800-463-3339 AirBorne Express 1-800-247- 2676
They are solely liable for shipping damages. Explain to them the nature of the problem or damage, give them your name, address, and the TRACKING # from the box. They will advise you on the claim procedure. Get the DAMAGE CONTROL # the date/time & the name or ID # of the person you talk with from the carrier. Then, call our customer support to notify us. We will then work with you to exchange/replace affected parts. You may be required to purchase a 2nd part and wait for refund from carrier.
11. DO WE SHIP INTERNATIONALLY?
YES….but you cannot order electronically online @ this time. To order parts for shipment OUTSIDE the United States
you will need to call us 1800-698-3477.
There are NO Backorders. If the inventory screen shows “0” quantity we are temporarily “Out of Stock”. You may contact our offices via
1800-698-3477. We have alternate sources not connected to online ordering system to find the parts you need.
13. PART NOT FOUND
If you receive this message after entering a part number or inquiry this means we do not stock that particular part in the
computerized system. You may call us 1800-698-3477. We’ll check our other sources and get back to you.